Tuesday, December 15, 2015

Danish Film Festival Movie Marathon


The Shang Cineflex recently had a 5-day Danish Film Festival from December 9 to 13.






I went on the last day. The experience was so great because the movies shown at that time had various themes.





  I watched a total of 4 movies.



World's Apart



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 Anti Christ

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In A Better World
 

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Babette's Feast

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The first was shown at exactly 2 pm and the last was screened at 9pm. Each film has a running time of 2 hours and few minutes. I learned that this cinema frequently screens indie films. Most of them are best foreign films which garnered multiple awards.




What makes it more exciting is the fact that they are free. You just have to go early and line up.




From now on, I will always look forward to the next foreign film festival they will feature.


Monday, December 7, 2015

On Being a Writer for When in Manila


WhenInManila.com is a social media blog with pool of writers and photographers who love being around all the corners of Manila and beyond. They primarily want to share all their wonderful experiences.


It is the site to see and read to know what's happening, what's new, what's hot and exciting.




Since I love travelling and trying out new exciting things to do, I wanted to be part of it and so I sent a letter of intent to its managing staff.



It has been over a month when I applied as one of the writers and today, December the 7th, marks my very first article which was featured on their site.



I am now officially one of the writers/contributors for When In Manila.




About Japol Orona:
The author loves travel and photography. He is someone who is incapable of staying in the same place for very long time. He is adventurous and living a wild and free life. Moreover, he has embraced working on a graveyard shift and been used to living the sleep-deprived caffeine-fueled kind of life.

Sunday, November 15, 2015

Orange Juice





“When all the trees are dead, I’ll be there, drinking freshly squeezed orange juice.”
 ― Jarod Kintz
 


“Once the orange juice wears off, I might be drunk. I love vodka.”
 ― Jarod Kintz

Friday, November 13, 2015

Clouds






“We pledge to fight 'blue-sky thinking wherever we find it. Life would be dull if we had to look up at cloudless monotony 
day after day.”
 ― Gavin Pretor-Pinney

 




“Let no clouds block your sunshine. Instead of looking at the cloud blocking you, divert your attention to the silver lining that comes with it. We face mountains and clouds everyday, the trick is to see their beauty and not let them block our vision in any way.”
 ― Angie Karan

Wednesday, November 11, 2015

Coffee





“Coffee is a way of stealing time that should by rights belong to your older self.”
 ― Terry Pratchett

 “It is inhumane, in my opinion, to force people who have a genuine medical need for coffee to wait in line behind people who apparently view it as some kind of recreational activity.”
― Dave Barry

Monday, November 9, 2015

Boat


 


“It takes just one wave to capsize a boat, and one more to take it down.”
 ― Federico Chini



“A boat without captain cannot remain long on the surface!”
 ― Mehmet Murat ildan

Saturday, November 7, 2015

Birds

 



“The reason birds can fly and we can't is simply because they have perfect faith, for to have faith is to have wings.”
 ― J.M. Barrie

 






 
 
“The birds fly south for the winter not because it’s cold, but because they have wings. Similarly, love has the ultimate flight pattern, and that pattern is plaid.”
 ― Jarod Kintz

Thursday, November 5, 2015

Green Grass






"If the grass looks greener on the other side. Stop staring. Stop comparing. Stop complaining and start watering the grass you're standing on."
-Oswald

 

 

  
"They say the grass is greener on the other side. Try watering your own lawn instead of admiring someone else's grass."
-Anonymous

Tuesday, November 3, 2015

Grassroots




"The grass isn't always greener on the other side!"
-Ricky Gervais



 
"And I'd like to give my love to everybody, and let them know that the grass may look greener on the other side, but believe me, it's just as hard to cut."
-Little Richard



Sunday, November 1, 2015

Reflection






"Without reflection, we go blindly on our way, creating more unintended consequences, and failing to achieve anything useful."
-Margaret J. Wheatley
 


"Without deep reflection one knows from daily life that one exists for other people."
-Albert Einstein

Wednesday, October 21, 2015

On Realizing the Good Customer Service I Provide


I had a very challenging call from one of our customers. My caller hates my company. She hates the service. She hates us all the more when she can't use her credit card. 

She screamed at me! She cursed me! She didn't want to listen to me. She said she doesn't understand me. She was mad to the max...!

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After a few minutes, she got tired of shouting and started to shut up and gave me time to talk.

I found out she was just trying to use the card for cash advance at an ATM machine and was unable to get the money she wanted.
I told her the reason was because of the wrong PIN (personal identification number) she used.

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Eventually, I heard total silence on the other end. I removed the security hold on the account and informed her, the card is good to go.

THEN, she said sorry. She apologized. She said she didn't mean it when she said she hates me & my company. She admitted she was wrong.

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SO, she started saying she loves the customer experience she had with me. 
The call ended with her saying... " I love the way you assisted me and also the way you addressed my concern.. I love you sweetheart.."

Wednesday, October 14, 2015

On Having A Very Long Call


This is the worst day of the week for me. I can't believe to have handled a call for exactly 74 minutes and 33 seconds. My usual call lasts less than 10 minutes. My call handling time is always ideal. However, that particular call I had was really a nightmare.

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Imagine yourself talking to a 92 year old customer who hardly hears. It took me forever to explain the status of her account. Patience is really a virtue. PATIENCE. That's what I discovered. I never imagined myself possessing it. I wish I have it all the time. 

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Nevertheless, the call turned out fine. I was told to be so sweet and charming by the customer at the end the call.

Wednesday, October 7, 2015

On Having Good Customer Care Skills

Call center agents are expected to be individuals who take in the vital customer care aptitude. It is an asset in the BPO world. The company’s sales and productivity can be achieved through first-rate customer relations.


 
There are 3 things which I believe can help agents keep their job:

An outgoing and friendly personality. 
      This is hard to show because the clients are being serviced over the phone. the voice, the choice of terminology and the manner of saying the words play an important role here.  

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A people-oriented attitude.
      This makes everything possible for the agent to deal with customers making them feel as the most important people in their existence 

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An ample knowledge of phone etiquette.
               Learn to listen carefully and never butt in while customers are talking. whatever they are saying, let them finish first. always acknowledge and let them feel you are more than willing to assist and help them the best possible way you can.

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Wednesday, September 30, 2015

On Staying Awake



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My work can really be so toxic. The moment I logged in...queueing starts. It can really bring sore to my throat. That's why  I always have coffee beside me. With coffee close to my reach,I can sip it when my throat gets dry and itchy. When large volume of calls come pouring in, I always wish the clock will start moving fast so I could already take my break, relax and sip more coffee, then pee. There was a time when I hoped there would be system breakdown so I can just advise the customers to call in after 30 minutes.


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One time, I really felt so exhausted. Lunch break was heaven to me! One hour of not taking calls. I went to Adobo Connection restaurant just a few steps away from my office. I didn't talk to anyone and wanted my voice to rest for a while. I even just pointed my meal order.


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After my one hour lunch break, I went back to work on the floor. I secretly wish for the customers to stop calling that day. Whoever said "be careful what you wish,they can come true" was right. The following 4 hours that day was idle. In an hour, i only received 5 calls. I was supposed to feel good. Well, it turned out i got I bored. I even felt so sleepy. you know the feeling of wanting to sleep so bad and you can't because you simply can't and wont be allowed? Well, i cant cry over spilled coffee hhmm, milk?

Tuesday, September 29, 2015

The Bonfire


"I saw the sky and sea and sand and the flickering flames of the bonfire through my tears. All at once, it rushed into my head with tremendous speed, and made me feel dizzy. It was beautiful. Everything that happened was shockingly beautiful, 
enough to make you crazy."



"Absence diminishes small loves and increases great ones, as the wind blows out the candle and blow up the bonfire."


“The flames of the luau bonfire burned brightly. Sparks flew into the sky and disappeared before they reached the stars above. Near the horizon, the moon was large 
and round and flawless as porcelain.” 


Thursday, September 24, 2015

HK: Ocean Park Adventure


My big bro and I were actually not a theme park fan. But since when in Hongkong, it’s a must to see the famous Ocean Park so we still took time out to visit the place. We hopped off a bus to give it a look.




Prior to having Hong Kong Disneyland, Ocean Park Hong Kong was one theme park which were enjoyed  by tourists around the globe. It was even considered as one of the world’s best theme parks which offer not just pure entertainment,  moreover promotes  education in a fun manner.
 

As soon as we got  the ticket, we got a copy of the park map, the guide for all the attractions and  details about show schedule and the location for any important spots along the theme park area.

 
 
There were lots of exhilarating rides like: The Abyss, Turbo Drop, The Dragon, The Eagle , Flying Swing,  Space Wheel etc. but we didn’t ride any. Yes, we 2 are boring people that time and just satisfied by merely seeing the rides and laughing at the people who were screaming and scared to death while on the rides.
 
 
 
 
 

Boring as we are, we just opted to watching shows at the Ocean Theater. I found joy in watching Dolphins and Sea Lion perform tricks. We also admired the big aquariums. 


 

I liked the idea of a close encounter with different marine creatures. My favorite is NEMO the clown fish and the sea horse. 

 

The  tunnel-like passageway also was very impressive . It allowed us to carefully witness the swimming sharks and sting rays up close like within our reach.
 

We also enjoyed the bird sanctuary. 



 

I think Ocean park pretty much for the kids,  really  a great day out for the family.