There was a time when I was caught off guard. It was around 3 in the morning, it was my nth caller. I was exhausted, stressed, burned out and was so sleepy! In the middle of the call, the customer shouted, complained, demanded to speak to an American agent or to my supervisor.
Before the call ends, the customer thanked me for taking the call and said... "only Americans can understand one another".
CLUELESS. He didnt even know that only one person handled the call...and not an American.. but a true blooded Filipino..WOooo...HOooo!!