This is the worst day of the week for me. I can't believe to have handled a call for exactly 74 minutes and 33 seconds. My usual call lasts less than 10 minutes. My call handling time is always ideal. However, that particular call I had was really a nightmare.
Imagine yourself talking to a 92 year old customer who hardly hears. It took me forever to explain the status of her account. Patience is really a virtue. PATIENCE. That's what I discovered. I never imagined myself possessing it. I wish I have it all the time.
Nevertheless, the call turned out fine. I was told to be so sweet and charming by the customer at the end the call.